How to Choose the Best Travel Agents for Disabled Travelers

Wheelchair-users on a group trip in Costa Rica with Wheel the World
Group trip in Costa Rica with Wheel the World

Traveling is one of life’s greatest joys. But for travelers with disabilities, the excitement can often be overshadowed by the stress of planning and hoping nothing disastrous happens.

"Will my hotel be truly accessible? Will the transportation accommodate your needs?"

Accessibility issues, transportation worries, and finding the right accommodations for you are all common concerns. However, having a specialized travel agency for disabled travelers will help leave the stress behind and focus on the adventure ahead.

In this article, we’ll guide you through what to look for in a travel agent, the services they offer, and how to travel worry-free with guaranteed accessibility from here on out.

Accessibility isn’t a one-size-fits-all solution. Everyone’s needs are different, which is why having detailed and accurate information is the key to traveling in a way that works for you.
Wheelchair-user and companion leaving the Colorado Springs airport after landing
Wheelchair-user and companion at the airport.

Services Offered by Travel Agents for Disabled Travelers

When working with a specialized travel agent, disabled travelers can and should expect a wide range of services to be tailored to their specific needs. These services go beyond the usual trip-planning and ensure that every aspect of your journey is fully accessible.

Itinerary Planning and Pre-Planned Packages Centered Around Accessibility

A well-versed agent can design an itinerary that avoids accessibility barriers and maximizes the enjoyment of the trip. This includes selecting wheelchair-friendly destinations, activities, and attractions that are suitable for your needs.

A traditional travel agency doesn't typically focus at all on accessibility. Their listed hotels, things to do, and vacations packages don't include accessibility information. And if they do, it's minimal and therefore useless.

A disabled travel company should provide detailed information so each traveler can make an informed decision and know what they're booking before they go. Moreover, accessible vacation packages should be curated with accessibility needs at the center.

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Looking for accessible vacation packages with detailed information? Explore our top destinations.
Wheelchair-user and partner enjoying their accessible room booked through Wheel the World
A wheelchair accessible room

Accessible Accommodations

Finding the right accommodations is often one of the more difficult aspects to plan. This is because much of the accessibility information you find is either limited, inaccurate, or non-existent altogether.

Arriving to your hotel room after a long, tiring day of flying, coordinating transportation, and dealing with the usual travel stresses is always a nice feeling. But if the room you arrive to is not actually the accessible one you requested or the information was wrong – that is the worst.

The most common concerns we hear about for accommodations:

  • Does the hotel have a step-free entrance?
  • Does the room have a roll-in shower, grab bars, a shower seat, handheld shower head, or any combination of these?
  • What is the bed height? Is there space under the bed for a Hoyer lift?
  • Is there enough turning space in the bedroom and bathroom?

And those are just a few (of many) of the concerns. This is why the right travel agency should know the necessary accessibility features you need and know how to find, book, and ensure you get that room.

A Wheel the World mapper measuring bed height for accessibility information on hotel rooms
Wheel the World mapper measuring bed height for detailed and accurate accessibility information.

Disabled Travel Tours

Do you prefer self-guided tours or guided ones? Do you like outdoor activities or museums, galleries, and historical buildings? There's no wrong answer!

Ideally, an accessible travel agency will have a comprehensive network of partners around the world. This is helpful for finding the right tours that you're looking for, with a variety of options to choose from. Many individuals are surprised by how accessible some attractions and activities actually are.

Adaptive Transportation Arrangements

Whether it’s booking accessible transfers from the airport or renting a van with a wheelchair lift, travel agents can handle the aspects of accessible transportation. Also, depending on your level of independence or your preferences, many places offer excellent accessible public transportation options, making those destinations ideal for traveling.

Wheelchair user entering adapted van via wheelchair ramp.
Adapted van rental with wheelchair ramp.

Mobility Devices and Equipment

Travel agents specializing in disabled travel can also arrange for mobility device rentals while traveling. For example, if you're heading to a beach destination, finding a beach wheelchair may be essential for you to fully enjoy that destination. If you're a manual wheelchair-user, renting an electric scooter in your destination can make the trip more convenient for getting around.

Qualities to Look for in Disability Travel Companies

When looking for a travel agent to handle the needs of disabled travelers, it’s crucial to find one who has the right mix of knowledge, experience, and empathy. Here are some key qualities to look for:

Alvaro Silberstein, the CEO and co-founder of Wheel the World, a disabled travel agency
CEO and founder of Wheel the World, an accessible travel agency

Experience in Accessible Travel

A specialized travel agent should be familiar with the ins and outs of accessible travel, including knowing which destinations, hotels, and activities are wheelchair-friendly or accommodate other disabilities. It's always comforting to know that your travel agent deeply understands the challenges that many people with disabilities face. Not just daily, but especially during travel.

Commitment to Accessibility

Beyond just knowing the facts, the agent should be committed to ensuring that travelers with disabilities have a fully accessible experience from start to finish. And not just accessible, but to be able to experience the destination to the max!

Empathy, Communication, and Support

A great travel agent listens to their clients, understands their needs, and responds with care and clarity. Empathy goes a long way when planning stress-free trips for disabled travelers. Trips rarely go perfect, even for able-bodied individuals. So if something goes wrong during your trip, it's nice to know that you can contact your travel expert so they can fix the problem.

A travel expert for Wheel the World who specializes in accessible travel
Travel expert for Wheel the World

Benefits of Using a Specialized Travel Agent

Working with a travel agent who specializes in accessible travel comes with many advantages. Here’s why it’s worth considering:

Personalized Attention

A specialized travel agent understands that each traveler’s needs are unique. They ensure that every part of your trip is tailored to you, from accessible accommodations to activities that match your interests.

Fill out your accessibility profile (for free): this profile keeps your accessibility needs for better personalized travel experiences and recommendations.

Accessibility Expertise

Navigating accessibility issues can be daunting, but a travel agent familiar with disability travel will know how to ensure you receive the accessible room you want, find the right trip for you, and avoid barriers and find solutions that make your journey as smooth as possible.

Time and Stress Savings

Spending hours and hours researching, trying to find accessibility information, calling the hotels and activities to triple-check your findings. It can be exhausting. After all that, you still arrive to find something isn't right (despite all the researching and effort). We've heard this story before, unfortunately!

Planning accessible travel can be time-consuming and stressful. A knowledgeable travel agent takes care of the details, giving you more time to focus on enjoying your trip.

Wheelchair user enjoying an accessible vacation package in Costa Rica with Wheel the World
Accessible trip to Costa Rica

Peace of Mind

Knowing that your travel agent has handled all the arrangements allows you to relax and focus on the fun parts of your trip. If something comes up during your trip, your travel agent should be there for you to ensure the problem is fixed.

How to Find the Right Travel Agent for Disabled Travelers

Finding the right travel agent is key to a successful trip. Here are some tips to help you choose the best travel agent for disabled travel:

Referrals from Other Travelers

Ask fellow disabled travelers or check online communities or groups for recommendations. Personal referrals from others who have similar travel needs can point you to agents who truly understand accessible travel.

Read Online Reviews

Websites and review platforms can provide valuable insights into how well a travel agent handles accessibility requirements.

Check Out Their Offerings

There are some incredible tours designed for accessibility, however, many of those are local companies limited to that region. Ideally, you'd have access to as many destinations and opportunities as possible. And it entirely depends on what you're looking for. Some individuals with disabilities want a fully pre-planned itinerary where every aspect is taken care of (hotel, activities, tours, ground transportation).

On the contrary, some individuals just want a hotel that works for them and they'll take care of the rest. Checking out what the disabled travel agency offers will help match you to one that fits your needs.

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Need an accessible hotel? Transportation? What about activities? Or do you want everything bundled into a convenient accessible package? Find it all at Wheel the World.
Wheelchair-user and partner enjoying Astoria, Oregon
Accessible travel in Oregon

Accessible Travel Resources

In addition to working with a specialized travel agent, it’s helpful to tap into communities and organizations that focus on accessible travel. Here are a few resources to get started:

Wheel the World

As a leader in accessible travel, Wheel the World offers detailed accessibility information for hotels, activities, transportation, and vacation packages to help disabled travelers explore the world with confidence.

Disabled Travel Forums and Blogs

Join online communities where travelers with disabilities share their experiences, tips, and recommendations for accessible travel agents and destinations. These are also great places to ask your questions and get advice on your travel-related inquiries.

Accessible travel groups to consider joining:

Helpful blogs for accessible travel:

Ready for a Worry-Free Travel Experience?

Planning accessible travel can be overwhelming, but it doesn’t have to be. At Wheel the World, we’re here to make your journey seamless, from booking accessible accommodations to pre-planned vacation packages curated for accessibility.

Why Choose Wheel the World?

  • Accessible Rooms Guaranteed. Get the room you booked, or get your money back.*
  • Comprehensive Accessibility Information. We measure and gather over 200 data points for each hotel, so each piece of information you see is accurate and reliable.
  • Ready-to-Book Vacation Packages. A convenient way to explore, which combines accommodation, tours, activities, and transportation, all of which includes accessibility.
  • You Can Book Trips All Around the World. With an ever expanding network of partners, Wheel the World's options span over 250 destinations in more than 30 countries.
  • Support You Can Trust: Our team is here for you before, during, and after your trip to make sure everything goes smoothly. Personalized assistance during every stage.

Where Do You Want to Travel? We Got You.

Hotels, activities, transportation, and vacation packages with detailed information on accessibility. Guaranteed.

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